Return & Refund Policy

At Racelize, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return or exchange your product in accordance with the terms below.

1. Returns

We accept returns for both defective and non-defective products.

To be eligible for a return, the product must:

• Be new and unused

• Be in its original condition

• Be returned within 30 days of the purchase date

Products that have been used, damaged after delivery, or returned outside the 30-day return period may not be eligible for a refund.

2. Exchanges

We accept exchanges for eligible products.

If you would like to exchange an item, please contact us within 30 days of purchase. The item must meet the same condition requirements described in our Returns section.

3. How to Start a Return or Exchange

To request a return or exchange, please contact us at:

Email: contact@racelize.tech

Please include your order number and a brief description of the reason for your return or exchange. Our team will provide you with the instructions needed to complete the return.

Please do not send an item back before contacting us and receiving return instructions.

4. Return Shipping

Returns are accepted by mail.

Unless otherwise agreed, the customer is responsible for return shipping costs and obtaining the return shipping label.

If an item is defective, please contact us before returning it so we can review the issue and provide appropriate instructions.

5. Restocking Fees

We do not charge restocking fees for approved returns.

6. Refunds

Once we receive and inspect your returned product, we will notify you regarding the status of your refund.

Approved refunds will be processed within 14 days after the return has been received and processed.

Your refund will generally be issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional time to make the refunded amount available to you.

7. Defective Products

If your product arrives defective or has a manufacturing defect, please contact us as soon as possible at contact@racelize.tech.

Please provide your order number and, where appropriate, photographs or other information showing the issue. We will review the request and provide instructions for the next steps.

8. Non-Defective Products

For non-defective returns, the product must be new and unused and returned within the 30-day return window.

The customer is responsible for the return shipping costs unless otherwise agreed.

9. United Kingdom

This return policy applies to orders delivered to customers in the United Kingdom.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws. Where applicable law provides rights that are more favorable to you than the terms of this policy, those legal rights will continue to apply.

10. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Racelize
Email: contact@racelize.tech

We are happy to assist you with your return or exchange request.