Privacy policy

Privacy Policy

At Racelize, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, create an account, contact us, or otherwise interact with our services, we may collect information such as:

  • Your name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order and purchase information

  • Payment and transaction information

  • Information you provide when contacting customer support

  • Account information, if you create an account

  • Device and browser information

  • IP address

  • Website usage and interaction information

We only collect information that is reasonably necessary to operate our business, provide our services, process orders, and improve your shopping experience.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders

  • Process payments

  • Arrange shipping and delivery

  • Provide customer support

  • Process returns, exchanges, and refunds

  • Communicate with you about your orders

  • Respond to questions and requests

  • Maintain and improve our website

  • Personalize your shopping experience

  • Detect and prevent fraud, abuse, or unauthorized activity

  • Comply with applicable legal and regulatory requirements

  • Send marketing communications where permitted by law and where you have provided the necessary consent

3. Payment Information

Payments may be processed through third-party payment providers.

We do not need to store your complete payment card information on our own systems. Payment information may be securely processed by the payment provider according to its own privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help operate the website and provide a better shopping experience.

Cookies may be used to:

  • Keep items in your shopping cart

  • Remember preferences

  • Maintain website functionality

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant marketing or advertising where applicable

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

5. How We Share Your Information

We may share personal information when reasonably necessary to operate our business, including with:

  • Payment processors

  • Shipping and delivery providers

  • Ecommerce and website service providers

  • Technology and hosting providers

  • Customer service providers

  • Analytics and advertising providers, where applicable

  • Professional advisers

  • Government authorities or law enforcement when required by law

We do not sell your personal information as a general business practice.

Service providers that process information on our behalf may only use that information as necessary to provide their services or as otherwise permitted by law.

6. Shopify

Our online store is powered by Shopify. Shopify may process personal information in connection with your use of our store, including information necessary to operate ecommerce functionality, process transactions, and provide related services.

Shopify's privacy practices are governed by its own privacy policy.

7. Marketing Communications

If you choose to subscribe to our marketing communications, we may use your email address or other contact information to send you information about products, promotions, offers, and updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending essential transactional communications, such as order confirmations, shipping updates, or information relating to your account or purchase.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Object to or restrict certain processing

  • Request a copy of certain personal information

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

To exercise an applicable privacy right, please contact us using the information below.

We may need to verify your identity before completing certain requests.

11. United Kingdom and European Privacy Rights

If you are located in the United Kingdom or European Economic Area, applicable data protection laws may provide additional rights regarding your personal information.

Where applicable, these may include rights to access, correct, delete, restrict, or object to certain processing of your personal information, as well as rights relating to data portability and consent.

Where consent is the legal basis for processing, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

Where required by applicable law, you may also have the right to lodge a complaint with the relevant data protection authority.

12. Children's Privacy

Our website is not intended for children who are not legally permitted to use ecommerce services without parental or guardian involvement.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

When we make changes, we will update the Last updated date at the top of this page. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us:

Racelize
Email: contact@racelize.tech

We will review and respond to privacy requests in accordance with applicable law.

Privacy Policy URL:
Racelize Privacy Policy